Job Description
Describe the Ideal candidate's strength and experiences:
Reporting to the Service Delivery Manager, this is a highly technical role, providing on-site
support. The Resident Engineer will assist with the software and hardware certification of our client's M-series, T-series and MX-series products. This position is on-site at the customer location and may require extended work hours
.
Responsibilities:
On-site technical support to the Customer may require the RE to:
- Understand the customer's organizational structure and become familiar with the customer's processes and procedures
- Carry out testing of new features and functionality required by the customer in a laboratory environment
- Test patches and fixes to ensure that they are implemented and functioning correctly
- Support customer testing efforts
- Triage found issues and assist JTAC collecting information and with on-site reproductions
- Produce a written summary report of the status of certification progress on a regular basis
- Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Train the customer's design, implementation and support personnel to configure and operate the products
- Assist the customer to develop Network Operating and Equipment Operating Procedures.
- Lead effort on Network and Equipment Security related discussions
Job Requirements
Qualifications:
The ideal candidate for this role must be able to demonstrate the following credentials:
o 5-7 years of experience supporting large IP networks.
o Routing and routing-protocol experience required, with strong transferable skills in other networking disciplines.
o Strong IGP and BGP skills required. Experience in supporting large scale ISP customers is a strong plus.
o Experience with IS-IS, MPLS, and various WAN protocols, and knowledge of C and scripting are pluses.
o Strong communication and interpersonal skills required
o Experience in fault isolation logic and techniques.
o Extensive lab skills. Experience with various lab testing tools.
o Requires B.S. in electrical engineering or computer science
These skills should include:
o TCP/IP fundamentals
o IP subnetting and supernetting and hierarchical routing principles
o Routing protocol operation (OSPF, IS-IS, and BGP-4)
o Routing policies at BGP peering points
o VPN's a nd the associated tunneling technologies (L2TP, MPLS, etc.)
o A detailed understanding of Layer 2 protocols and technologies such as: DS0
- DS3, OC3
- OC768, E1
- E3, PPP, MLP, Ethernet
o Strong Interpersonal skills
o Team Player
o Hands-on configuration and operational knowledge of CISCO, Juniper Networks
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