Employment Spot

Job Description

PURPOSE OF POSITION:
To provide, technical assistance, product seminars and training to customers, field sales force, and regional managers. Assist in preparation of product bulletins, catalogs, manuals and literature. Maintain product quality by reporting design and application problems.

QUANTIFIABLE DIMENSIONS:
None.

NATURE OF POSITION:
- Support customers by answering technical questions on protective relay product operation, application, instruction book interpretations, field failure analysis and field replacement or correction.
- Visits customers and provide support related to operation, reliability, application and perform on site quality corrections and upgrades.
- Lead the problem resolution, analysis and correction process.
- Evaluate and assign design improvements to engineering staff and follows up on schedule and effectiveness of assignments.
- Directly handles complaints from major customers. Filters all customer complaints and requests for assignment. Interfaces with all departments, especially marketing and development, for feedback and improvement of customer support activities.
- Perform relay acceptance and commissioning testing at customer locations.
- Develop and perform automated relay functional testing.
- Respond to customers, sales representatives and other internal and external personnel in Protective Relay and Substation Automation Protection application in a timely manner
- Communicate with and respond to customers, sales representatives and other personnel in providing technical and application assistance.
- Review specifications, drawings and other technical information as may be necessary.
- Review and investigate engineering product lists, bills of material, drawings, schematics and other technical data to determine compatibility and application issues.
- Review engineering releases, and maintain and update technical literature and brochures, and arrange for printing of revisions or changes.
- Develop Application Notes and present them at seminars.
- Support Marketing and Sales in new business development.
- Communicate and meet with production, engineering, other departments, and customers and sales personnel on Customer Support related issues.
- Assist, instruct and train new or other employees on methods, systems and use of equipment.
- Maintain a clean and safe work environment in line with company policies and procedures. Perform other marketing duties, or other duties as may be assigned.
- 20-30 % travel may be required.

Job Requirements

KNOWLEDGE AND SKILL REQUIREMENTS:
Bachelor’s degree in electrical engineering. Master’s degree in Electrical Engineering or PE with specialization in Power Systems or Power System Protection preferred. Requires self-motivated individuals with 3-5 years previous experience with electrical power systems engineering and applying protective relays in distribution systems (transformer, feeder, motor, and generator relaying). Knowledge of industry standards, symmetrical components, and fault analysis is required. Proficient in technical troubleshooting and problem solving skills. Demonstrated ability to provide excellent customer service to customers and sales personnel via the phone, customer visits, and presentations. Proficiency in the use of a computer and related software required.

No Recruitment Agency solicitations and No Phone calls.