Employment Spot

Job Description

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Real Estate (1st Mortgage) Bank Originations Specialist for our San Antonio, TX facility.

As a Real Estate (1st Mortgage) Bank Originations Specialist for USAA's lending division (mortgages), you will provide outstanding customer service in an inbound/outbound environment, while ensuring that every member feels valued. You will provide individual counseling to our members on the various features and benefits of our primary banking package. You will also work with members to determine their individual needs and then suggest the most appropriate product(s) and/or service offerings. Additional responsibilities will include originating, approving and fulfilling products in compliance with all Bank and regulatory requirements.

*Ability to work any day Monday-Friday from 9:30-8:00pm and a definite Saturday between 8:30-5:00 pm for a full time, 4 day, 38-hour workweek. 38 Hour 4 day work schedule: Three 10-hour days + 8 hours Saturdays. Not eligible for USAA designated holiday pay. Adjusted PTO accrual rate ). 30% Shift Premium pay (work scheduled: after 6pm, M-F & Saturdays). Ability to attend up to 8 weeks of paid structured classroom training: Monday - Friday 8:00am -4:30pm.*

Qualified candidates need to possess:

• High school diploma or (equivalent work experience).
• 2 years of relevant customer contact experience OR successful completion of military service.

Preferred:

• 1+ years of financial services industry related customer contact experience.
• Knowledge of windows operating environment and Microsoft Office tools.
• Call center experience.
• Recent USAA Mortgage experience to include originations and/or processing.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

Job Requirements

Qualified candidates need to possess:

• High school diploma or (equivalent work experience).
• 2 years of relevant customer contact experience OR successful completion of military service.

Preferred:

• 1+ years of financial services industry related customer contact experience.
• Knowledge of windows operating environment and Microsoft Office tools.
• Call center experience.
• Recent USAA Mortgage experience to include originations and/or processing.