Job Description
Title: Senior Consultant
About Iron Mountain
Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index.
The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com.
We are currently recruiting for a Senior Consultant.
Job Summary
The Senior Consultant for IMCS will have primary responsibility for the successful execution of the deliverables and milestones that comprise consulting engagements. In addition, the Senior Consultant will have the skill and experience necessary to provide leadership and oversee the project activities of other Consultants that are involved in their projects, as well as manage the execution of project components in the absence of a Program Manager. The Senior Consultant is responsible for organizing and managing the data collection process, producing the records discovery report to the client, crafting the Records Classification Scheme, assisting with submission of and quality control of the legal research that underlies the client retention schedules, developing policies and procedures on behalf of the client, developing and delivering end user training, and designing a records management website on behalf of the client.
With respect to eRecords projects and deliverables, the Senior Consultant is responsible for the following:
- Collect data pertaining to clients’ existing records and information management program policies through direct client contact or other methods/tools
- Identify obligations and associated categories of information that represent material most likely to be subject to production, holds, destruction requests, or other similar actions
- Create client-specific Information and Application Maps
- Play a key role in the development of clients’ eRecords Program Plans by producing the following content:
- Identify gaps in capabilities based on existing processes and identify risk mitigation alternatives.
- Research potential solutions to be evaluated for implementation.
- Create a plan that prioritizes what areas should be addressed, when, and how they may be implemented.
- Be conversant with current electronic records management hot topics: email, instant messaging, social networking tools, SharePoint, etc.
- In addition, the Senior Consultant will assist the Program Manager with customer communication, milestone and timeline management, presentations, invoice preparation, problem resolution, and monitoring overall client satisfaction.
Essential Functions
20% Data Collection Conduct in depth data discovery surveys in collaboration with the client. Collect the data from all of the key functional departments within the client organization. Use electronic surveys, phone interviews, and on site interviews to gather the information. Review customer website, annual reports, analyst coverage, and other pertinent background data to facilitate a thorough data collection process.
20% Classifying Records Using classification software program provided, construct a draft Records Classification Scheme on behalf of the client. Streamline and simplify records types. Utilize client’s nomenclature, acronyms, labels, and abbreviations. Work with client to quickly review and approve scheme.
15% Developing Policies and Procedures. Create Policies and Procedures that will guide client employees through the creation, storage, and disposition of records. Include, among other topics, the proper creation and use of records, records retention and disposal, active versus inactive records management, and roles and responsibilities.
15% Developing Training Materials, Websites. Collaborate with customer to develop training manuals and/or presentations, training seminars, and other training materials as required. Deliver training in both classroom and "webinar" settings. Facilitate the design and deployment of a records management intranet site for the client.
10% Develop eRecords Deliverables. Perform data collection and analysis, identify obligations, develop information and application maps, and develop client’s eRecords Program Plans.
10% Customer Facing Activity. As required, assist with customer presentations, status update meetings, conference calls, and debriefings. Assist Program Manager in relationship management and projecting a polished and professional image of Iron Mountain.
10% Administrative Requirements. Complete daily/weekly requirements for tracking project time and deliverable status and participating in various internal projects and activities as assigned.
Job Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
- Minimum 3 years information management industry experience is desirable
- Strong project management skills
- High attention to detail, solid organizational skills
- Good listening skills and a positive can-do attitude
- Solid written, verbal communication, planning and networking skills
- In depth familiarity with and ability to work with Microsoft Project, Word, Excel, Access, Outlook, and other widely utilized applications and operating systems
- Strong presentation and public speaking ability
- Ability to synthesize complex information, then simplify and organize into structured, auditable and enforceable programs
- Ability to adapt quickly and effectively to changing workloads and business pressures
Business Expertise: The Senior Consultant should possess good understanding of revenue, expenses and profitability with respect to the financial performance of specific projects. The financial performance of our projects has a direct impact on the overall financial performance of the consulting practice; therefore, the Senior Consultant must possess strong business acumen skills to help ensure our pricing is in line with the scope of work, and that our costs are managed very efficiently.
Leadership: The Senior Consultant will have project leadership responsibilities, which require effective project management, team member and other resource communications, and indirect supervisory skills. The Senior Consultant may fill in for Program Manager at times, which will require strong leadership skills.
Problem Solving: This position requires a high degree of complex problem solving capabilities, working within client environments that may have enormous information management improvement needs. The nature of Consulting Services is to scope the problem areas and design and deliver effective solutions that work best for our clientele. Also, the Senior Consultant must be adept at recognizing the needs to shift course or examine alternative solutions that are not part of the initial scope or current engagement.
Nature of Impact: This is a high impact position that is critical to the successful performance of the Consulting Services business, and to the satisfaction of Iron Mountain customers.
Area of Impact: Primarily, the Senior Consultant’s area of impact is within the service delivery aspect of Iron Mountain Consulting Services. Also, due to the high level of customer interaction and relationship building, the Senior Consultant will make a significant impact on business development through repeat customers and identification of leads and further opportunities.
Interpersonal Skills: Frequent interaction with other Iron Mountain team members and customers is necessary. Solid written and verbal skills for both internal and external communications are required. The Senior Consultant must be comfortable and proficient in a teaming and highly collaborative environment.
Travel Requirements:
Total travel: up to 50
Overnight travel: up to 50%
The ideal applicant will have current exp. in Consulting.
At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.
Only those candidates whose experience best meets our requirements will be contacted.
Iron Mountain is an Equal Opportunity Employer.
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