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Senior Customer Service / Copy Center and Mail Service

Company: IKON Office Solutions, Inc

Location: Skokie, IL

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Job Description

Do you enjoy working with customers and building professional relationships?


Do you thrive in a fast pace office environment?


If so, we would love to speak with you about joining our professional outsourcing team!


Position Profile:
IKON Office Solutions is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The Senior On-Site Customer Service Specialist's primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing copy/print services, mail services, shipping and other office related tasks. To help you thrive, IKON provides an award-winning training program, an excellent support structure and a comprehensive benefits package.


Job Duties / Responsibilities:
  • Runs high volume copy machines and performs binding and finishing work.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Performs all repair service on customer copier equipment.
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains some billing logs.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.

Qualifications:


  • The ideal candidate will have basic Microsoft Office skills, 1-2 years of related work experience, and a High School Diploma or GED.
  • Exceptional customer service skills are a must!
  • Related copy/mail/clerical experience is preferred.

If you want to demonstrate and develop your talents, IKON offers an excellent career path and the chance to work with a dynamic team and company! For immediate consideration, please apply online.


IKON is an Equal Opportunity Employer, M/F/D/V


Job Requirements

The ideal candidate will have basic Microsoft Office skills, a High School Diploma or equivalent experience.

Exceptional customer service skills are a must!

Driving is required.

Related copy/mail/clerical experience is preferred.

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