Job Description
Senior Manager, Strategic Planning - Facilities
Reports To: VP, Corporate & Store Facilities
Direct Reports: Assistant Managers
Key Interactions: Store Facilities, Field Management, Store Operations, Divisional Management, Service Providers and Finance
Position Overview:
The Senior Manager is responsible for the operation of Store Facilities, the maintenance and repair program, and the maintenance capital investment program for all Ann Taylor stores. Develop and direct the strategy for achieving the optimal value of out-sourced services to support the brand standards and scope of work.
Primary Responsibilities/Accountabilities:
Develop a strategic/proactive plan that encompasses a multi year timeframe which addresses the maintenance of all stores across the divisions.
Manage contracted service providers for all Maintenance & Repair Services. Monitor vendor performance, quality work and make recommendations as required. Lead vendors to continually improve service levels and make changes as necessary.
Manage Service Channel, our technology provider. Responsible for ensuring that the Facilities information-based technologies are maintained current and accurate while reviewing functionality and making recommendations for changes as the business need require.
Manage the Store Refresh Program, the HVAC Replacement Program and Minor Works Projects and other maintenance capital. Responsible for coordinating with Store Design, Visual and Operations departments
Responsible for creating the Facilities Budget and manage all aspects of the expenses. Track expenses during month and reconcile variances. Responsible for independently planning, scheduling and budgeting all expense accounts with the ability to determine the scope of work under rigid budgeting parameters.
Lead the bidding and negotiation of all contracts for store services and maintenance agreements.
Maintain a project schedule of all Facilities projects for internal and external distribution.
Develop all processes and procedures within the department and update the same as required to meet current business demands.
Maintain close relationships with RVP’s, DM’s and Store Managers.
Coordinate all aspects of the store closing procedures with Operations.
Communicate any process or service changes and coordinate the updating of the P&P Guide through Operations to insure all areas are informed.
Communicate effectively with management, associates, staff and vendors
Responsible for creating and editing all communication materials to vendors and internal and external store associates.
Prioritize workload, follow-up on assignment, maintain service in a cost effective manner.
Position Requirements:
Bachelors degree
Minimum 5 years construction project management experience
Proficient in Microsoft Project, Excel, and Word
Exceptional leadership and managerial skills
Excellent decision making and time management skills
Highly organized with capacity to anticipate change based on events and adapt quickly
Effective problem solving and negotiation skills
Excellent verbal and written communication skills
Ability to work independently and in a team
Ability to handle multiple tasks simultaneously
Customer service orientation
Job Requirements
See Above
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