Employment Spot

Job Description

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Senior Payroll Representative for our San Antonio, TX facility.

As a Senior Payroll Representative for USAA you will work under general direction, responds to complex benefit and pay programs. Ensures that appropriate documentation is prepared to ensure new and existing employee changes can be processed, you will answer questions about various benefits and pay related mailings and communications; May perform research to achieve problem resolution; Requires extensive knowledge of organization benefit and pay programs and the payroll process.

USAA's people strategy is to enable employees to serve a noble mission while doing work that provides personal and financial rewards, with opportunities to grow in one's career, supported by world-class leaders, in an environment that supports their total well-being.

Job Duties:

• Assists team with problem resolution of complex PS, Payroll, Benefits and Operational program inquiries.
• Performs various administrative tasks and special projects as assigned by the team coordinator or Management.
• Assist team coordinator in the daily operational workflow and training of current and new team members.

Minimum Requirements:

• 3 years of customer service experience.
• 3 years of relevant HR experience or equivalent HR college coursework.
• Familiarity with Microsoft Office Suite.

Preferred:

• 3+ years of Payroll Experience in a multi-state environment.
• Intermediate skill level with Microsoft Excel and Word
• 3 or more years experience in a customer service oriented environment.
• 2 or more years experience with processing payroll in PeopleSoft.
• Demonstrated knowledge of the fundamentals of payroll taxes and regulations.
• Demonstrated ability to analyze and resolve complex payroll issues.
• FPC or CPP.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

Job Requirements

Minimum Requirements:

• 3 years of customer service experience.
• 3 years of relevant HR experience or equivalent HR college coursework.
• Familiarity with Microsoft Office Suite.

Preferred:

• 3+ years of Payroll Experience in a multi-state environment.
• Intermediate skill level with Microsoft Excel and Word
• 3 or more years experience in a customer service oriented environment.
• 2 or more years experience with processing payroll in PeopleSoft.
• Demonstrated knowledge of the fundamentals of payroll taxes and regulations.
• Demonstrated ability to analyze and resolve complex payroll issues.
• FPC or CPP.