Employment Spot

Job Description

Healthcare Claims Service For The Fastest Growing Ancillary Benefits Company in Texas!

Join American CareSource, THE industry leader in ancillary benefit managers and shine in our rapidly growing company. As our Service Center Advocate you'll have the opportunity to join a fun and energetic group of people delivering exceptional customer service to our healthcare providers, payors and patients as you resolve their tough medical claims issues. Get inspired working along side other service advocate employees who come to work every day looking to perform at their top level. If working with people via the phone, email, fax or letters to resolve medical claims issues is your forte, then American CareSource offers a rewarding career and a real opportunity to advance your ancillary benefits knowledge base.

American CareSource Holdings, Inc., d/b/a Ancillary Care Services, is an ancillary benefits management company that offers cost effective alternatives to physician and hospital-based services through its comprehensive national network of approximately 2,500 ancillary service providers at over 25,000 sites. Our ancillary network and management provide a complete outsourced solution for a variety of healthcare payor and plan sponsors by expanding the range of provider choices available to their payors while reducing overall ancillary benefits cost. Our customers include self-insured employers, indemnity insurers, PPOs, HMOs, third party administrators and both federal and local governments.

Job Requirements

As a Service Center Advocate, based in our office in Dallas, Texas your primary goal will be to act as a liaison between external customers and internal departments to ensure our customers receive exceptional service and problem resolution regarding claim issues. In this dynamic and fast-paced role, you will be responsible for assisting with the facilitation of our claims billing, collection and payment processes. Previous knowledge of HCFA, UB and payor EOB forms coupled with a strong understanding of medical terminology will assist you in a smooth transition into this role. You will have a great opportunity to showcase your open and clear communication skills as you deal with a variety of different client situations. Increase your value by learning all of our reports and other communication tools to summarize and combine requests for information on multiple claims. Fluency in Spanish is desirable but not required. Come start a great career providing excellent customer service in one of the market's only growing industries, healthcare services!

Related Keywords:

ancillary benefits, Representative, Assistant, call, center, service, phone, support, customer, contact, HCFA, UB, payor, EOB, medical terminology, Spanish