Employment Spot

Job Description

McQuay International is a leading manufacturer of value-added, semi-custom HVAC systems for commercial applications. We offer outstanding opportunities for people who are seeking challenging and rewarding positions. Our success hinges upon our ability to attract, develop and retain the very best people. If you are seeking job satisfaction and the feeling of pride that comes with working for an industry leader in a global market, we welcome you to apply for this position.
SUMMARY
This position reports to the District/Center Service Manager. It provides leadership and accountability for the team of service technicians and/or hourly service personnel. Candidate must maintain the highest degree of customer satisfaction by participating in and providing work direction and scheduling of the group of service personnel through technical expertise, training and leadership, assuring that assigned service contracts and jobs meet contractual, installation and customer requirements, as well as achieving financial cost plans. Contribute to future sales potential by ensuring satisfaction of present customers and generation of sales leads to the Service Sales Representatives. A thorough knowledge of McQuay products and/or competitive equipment is essential.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.

* Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner. Implement work processes that result in customer satisfaction.
* Perform ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required, and serving as a primary contact.
* Utilize the Service Management System and contract review process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met.
* Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting, and checking equipment to ensure it is in satisfactory working order.
* Respond to or assist other Service Technicians responding to emergency service calls to keep system downtime to a minimum. Provide counsel, coaching and leadership and/or analyze, troubleshoot, repair, and restore equipment/systems to full operation and recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence.
* Support Sales by assisting with job site survey, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required.
* Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and McQuay safety policies and procedures.
* Provide timely, proactive feedback (positive or negative), in order to reinforce positive results or reduce potential call backs due to similar incidents.
* Actively participate in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork and developmental suggestions for technician.
* Provide quotations to customer for system services/upgrades, using existing quotation tools.
* Keeps current on all McQuay products concerning installation, operation, maintenance, service and repair
* Read and interpret product specifications and experience in working with building specifications, drawings and designs
* Regular travel requirements with some overnight travel

SUPERVISORY RESPONSIBILITIES
Providing front line leadership for Service technicians is paramount. The candidate carries out supervisory responsibilities in accordance with the organizations' policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Also included is the financial performance of individual jobs and contracts assuring that targeted profit goals are achieved. Proactively provide identification, escalation and potential resolution of product issues to Corporate. With Regional Trainers, evaluate, coach and mentor Service technicians in the art of "soft skills", customer interface and communication.

Job Requirements

QUALIFICATIONS
* Minimum 7 years industry experience.
Technical Diploma, Certificate or Degree in HVAC, electronics or related technical field.
* Technical knowledge of HVAC and mechanical systems, (controls, security and electronics a plus)
* High School Diploma or GED
* Prefer 1 year managing a service technician team
* Valid Driver's License

At McQuay International, we recognize and value diversity. We are an Equal Opportunity/ Affirmative Action employer.