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Sr. Area Manager
Company:
Location: Cleveland, OH
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Contact Information
Name: Brain Mason |
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Job Description
Sr. Area Manager
Our Company provides services throughout the facility management industry. Our Company streamlines the maintenance, repair and operations (MRO) practices. We add technology to facilities management. The company offers 24-hour-a-day monitoring, as well as Web access and response, for facility-management needs. We are looking for an Area Manager to handle Janitorial services and other areas as required.
GENERAL SUMMARY:
An Area Manager provides account management within a geographical territory for janitorial services.
PRINCIPAL RESPONSIBILITIES:
Hiring and Training local employees and contractors
Develop strong mutually beneficial working relationships with customer representatives. Including Regional, District and local management.
Respond to customer requests regarding product information, service inquiries, and general account management.
Train employee and contractors on the required scope of work for each account managed.
Conduct training seminars, presentations, and meetings as planned and requested.
Visit customer facilities on regularly scheduled basis and proactively evaluate conditions and program compliance while completing KPI reports.
Ensure that appropriate training is completed and documented.
Establish working relationships with contractors / service providers.
Train personnel on the necessary procedures with chemicals, supplies and equipment.
Document and report results of all observations, assessments, formulate recommendations and provide feedback in order to assist in continuous improvement of all aspects of account management.
Promote effective accurate communication between all customers.
Create and maintain a positive work environment that promotes teamwork, optimum productivity, and a rewarding experience for all participants.
Conduct all activities in a safe manner conforming to OSHA regulations and our CIMS Standards.
Maintain proper ethical business relationships with all customers, employees and contractors in compliance with our company handbook.
Perform all other related duties as assigned by management.
EDUCATION & EXPERIENCE REQUIRED:
Minimum of 1 year experience in the janitorial field.
Excellent communication & inter-personal skills
Strip & Wax experience a plus
Spanish speaking a plus
Job Requirements
Requirements
EDUCATION & EXPERIENCE REQUIRED:
2 year associate degree or above preferred
5 years building services management experience
Excellent communication & inter-personal skills
OTHER CHARACTERISTICS:
Proficient use of personal computer
Microsoft Word
Microsoft Excel
Email
Internet access
Frequent overnight travel
Physical Working Requirements
Some physical effort (lifting up to 35 pounds)
Automotive use
Frequent standing, walking, sitting, bending and reaching
Mixed environment (office, stores, warehouse, etc.)
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