Employment Spot

Job Description

• Provides technical support and help desk support, including all levels system support of multi-user operating systems hardware and software tools, installation configuration, maintenance for corporate office and remote operating environments.
• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.
• Responsible for maintaining the LAN/WAN operational infrastructure
• This includes creating, maintaining and removing accounts, systems upgrades, system documentation, daily administration; problem resolution; assisting staff and users in problem resolution, as needed, relating to hardware, software, and communication issues.
• Participates in the design, planning and execution of infrastructure, to support new applications and technologies.

Job Requirements

• 5-7 years experience in supporting and analyzing system related problems in a LAN/WAN environment
• Direct user support/help desk experience
• Strong analytical, technical and problem resolution skills
• Knowledge of a broad range of relevant multi-user computer systems, applications and/or equipment
  • MS Exchange (Medium)
  • Blackberry Server (Medium)
  • Veritas Enterprise (High)
  • Terminal Server (High)
• Knowledge of firewall configurations, VPN solutions and internet security
• Strong technical and problem resolution skills
• College degree preferred or equivalent work experience
• Travel required (25%-35%)