Employment Spot

Job Description

Southern Division, Delta Area, Tuscaloosa, AL

1.Manage work day such that all technicians' work orders are processed and complete allowing for technicians to begin their route and leave the office promptly at the beginning of their scheduled route.
2.Ensure that 75% or more of the technicians on your team receive a Meets Expectations or Higher on the Tech Scorecard.
3.Address all performance related issues no later than 10 days from the incident. Complete all goal and performance documents for 100% of employees by the communicated deadlines.
4.As a member of the leadership team it is expected that you support the company programs and initiatives.
5.Make sure that all required training is completed for all your technicians by the communicated deadlines.
6.Give accurate information 100% of the times to employees. When concerns arise relative to a company policy or procedure, discuss with your supervisor and human resources to be sure the information you're communicating is accurate.
7.It is expected that when you get an inquiry from an employee, that you respond within 24 hrs of the request, and provide factual and accurate information. The response may be that you do not have an answer yet, but a response should be given with a date when you will have the answer.
8.Participate in supervisors' week-end call rotation.
9.Make sure hand held units are turned on by each tech no later than 5 minutes after their shift starts. Make sure all techs are out in field working no later than 30 minutes after their shift starts.
10.Work closely with dispatch to make sure routing is correct and time frames are met by every technician each day.
11.Make sure adjustments are done in the WA & change info if necessary daily.
12.Review TCOI repeats and give copies to techs on a daily basis
13.Review TC/TC repeats and give copies to techs on a daily basis.
14.Sign off Material Requests daily
15.Resolve escalations within 24 hours unless company policy/procedure requires a faster resolution.
16.Review purchase orders and submit for approval per the communicated policy/procedure.
17.Review Contractor invoicing and process charge backs as required on a daily basis.
18.Review and approve time sheets on a daily basis. Submit time sheets to payroll coordinator and human resources every Thursday no later than 12 noon.
19.Review and take care of A/P issues and processing as requested.
20.Review and coordinate nightly check-in.
21.Complete special projects and all other duties as assigned per plan and deadlines (i.e. Student Return, Attalla Cut-over, etc.)
22.Q/C 10% of all work on a weekly basis
23.Work in the field with Techs to teach and help understand Comcast product.
24.Perform duties of CT 1 -4 as needed.
25.Weekly Safety checks on vehicle, ladder, step ladder, hard hat, climbing belt, and other items as specifically outlined on the Comcast safety and vehicle checklists in accordance with the Comcast policies and guidelines.
26.Become proficient with the D-Sam and Hand Held units in all applications by
27.Complete at least one 4 hour ride out every quarter with each Tech that you supervise. The following items are to be reviewed and performed during each quarterly ride-out:
A. Review of present CommTech level to reinforce strengths, identify and improve areas needing improvement so that technician is better able to perform work and meet the company and customer's expectations.
B.Q/C of tools
C.Safety checks on vehicle, ladder, step ladder, hard hat, climbing belt, and other items as specifically outlined on the Comcast safety and vehicle checklists in accordance with the Comcast policies and guidelines.
D.Keep and maintain proper paper work of all items A,B,C in file in office
E.Ask employee for feedback on what's going well; what resources they may need to be more successful in their job; and general issues and/or concerns. This information should be reported within 48 hrs of completing the ride-out to the Tech Ops Mgr and Human Resources Manager.
28.Work with all employees to handle any customer completes in the field.
29.Perform and conduct period and annual reviews along with providing an on-going open communications with team to include coaching, mentoring and career development on a daily, weekly and monthly basis.
30.Model and support the Comcast Credo and Touchstones in every aspect of the job.
31.Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities.
32.Interview, evaluate, hire, lay-off, promote and reward employees and/or applicants or effectively recommend such actions.
33. Provide feedback, coaching and disciplinary action (up to and including termination or discharge of employment) to employees, or effectively recommend such actions, to help improve employee performance.
34.Resolve and address employee concerns and grievances.

Job Requirements