Job Description
QTC is the largest private provider of government-outsourced medical and disability examination services in the nation. Our 25-year history delivering technology-driven examination solutions not only benefits our customers but also the industry as a whole. We were the first and only private examination provider awarded the Pilot Program Contract to perform Compensation and Pension examinations for the Department of Veterans Affairs. The US Senate called upon QTC for expert testimony regarding the value of such third-party examinations for the purpose of government-based programs. More importantly, the House of Representatives recognized QTC for our innovative solutions to plaguing industry issues.
Provide Tier-1 client technical support for Enterprise (local and remote) users by phone and in-person
Respond to questions or resolve computer problems for clients in person, via telephone or from remote location
Provide assistance concerning the use of computer hardware and software, including printing, installation, office applications, e-mail, and operating systems
Manage Helpdesk-based call queue; resolve and/or route cases to other support tiers
Provide basic to intermediate office productivity and internally developed application support for users
Provide basic account maintenance (password resets, access requests and account activations)
Provide basic troubleshooting and support for system and application connectivity issues
Oversee the daily operations of computer systems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Refer major hardware or software problems or defective products to vendors or escalate to internal IT support for service
Develop training materials and procedures, or train users in the proper use of hardware or software
???????? Confer with staff, users, and management to establish requirements for new systems or modifications
???????? Prepare evaluations of software or hardware, and recommend improvements or upgrades
???????? Use sound decision-making process to solve problems
???????? Conduct diagnostics of computer-related hardware and software to determine nature of problems
???????? Adhere to and promote compliance to company data security policies
???????? Other duties and responsibilities as assigned
Job Requirements
Competencies:
Installation, troubleshooting, maintenance, and repair of computer equipment
Prior experience with both phone and in-person support
Strong written and verbal communication skills
Solid organization and planning skills, with strong attention to detail
Ability to effectively prioritize workload and multi-task
Basic knowledge of MS Windows, MS Office Suite, E-Mail clients and Web Browsing techniques
Basic knowledge of MS Active Directory role and function
Basic knowledge and practical usage of Networking protocols such as TCP/IP, DHCP and DNS
Basic knowledge of network printing configurations
Ability to perform basic hardware troubleshooting, updates and modifications
Must possess the ability and flexibility to work extra hours and weekends
Education and/or Experience: (includes certificate & licenses)
2-5 years of previous PC Support/Helpdesk experience
?? Associates Degree or equivalent work experience
QTC Management Inc. is an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran.
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