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Technical Help Desk in San Antonio
Company: COMSYS
Location: San Antonio, TX
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Contact Information
Name: Lori White |
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Job Description
100% Technical phone support position providing assistance to callers needing assistance with their computers.
Position Description: Experience Level: 2 year degree or HS diploma and 1-2 years experience.
Description: Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity. Documents and may resolve basic problems regarding business applications and hardware and software. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with procedures.
Any skills with the following are a beneficial: Windows Lotus Notes Outlook Heat Remedy
Location: San Antonio
Interested candidates: Please email a current word.doc resume to [Click Here to Email Your Resumé]
Job Requirements
100% Technical phone support position providing assistance to callers needing assistance with their computers.
Position Description: Experience Level: 2 year degree or HS diploma and 1-2 years experience.
Description: Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity. Documents and may resolve basic problems regarding business applications and hardware and software. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with procedures.
Any skills with the following are a beneficial: Windows Lotus Notes Outlook Heat Remedy
Location: San Antonio
Interested candidates: Please email a current word.doc resume to [Click Here to Email Your Resumé]
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