Job Description
Our 13 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.
Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
Job Duties & Responsibilities
- Provide quality technical support service through one-call resolution to establish a long-term customer relation
- Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
- Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
- Assist customers with their billing and payments needs and accepting payments via credit card
- Sell multiple entertainment products and services as well as hardware systems and accessories
- Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
- Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
- Maintaining a professional appearance, behavior, and conduct
- Effectively work with peers in a team focused environment
- Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Job Requirements
Education & Experience
High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred.
Skills & Qualifications
- Excellent oral and written communication skills
- Proficient with Windows 95 or higher
- Ability to work as part of a team
- Strong organizational, time management, problem solving and multitasking skills
Additional Information
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit, talk, and hear
- Available to work various schedules including weekends, holidays and evenings
**Free Satellite TV System and Programming
DISH Network is an Equal Opportunity Employer and a Drug Free Workplace.
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