Employment Spot

Job Description

The Training and Development Specialist is responsible for the development of training programs and policy/procedure manuals for the Company’s operational staff and for the identification of training needs within the department.

Key Responsibilities: 

•  Writing and presenting proposals for new or modified training programs and/or courses.
• Delivering cross-organizational training as needs require, analyzing and researching training issues.
• Designing web-based training and policy/procedure content, developing and preparing classroom material and reviewing all written training documentation to ensure quality and consistency.
• Work closely with operational management to obtain feedback on training, analyze results of training programs, identify training needs and communicate results to management.

Job Requirements

•  Bachelors Degree or equivalent work experience (4 years equivalent work experience may substitute for education)

• 3 or more years experience in the development of technical training programs and documents

• Experience developing web-based training and documentation.
• Advanced PC skills in Windows and Microsoft Office products, (especially competent in Excel, Word, Visio and Powerpoint)
• Strong analytical and research skills
• Excellent verbal and written communication skills
• Strong presentation skills with the ability to effectively deliver organizational training programs/courses

Job Specific Requirements (Preferred):

• Bachelor’s degree in Education
• Knowledge of the insurance industry and group insurance products is a plus
• Technical writing experience
• Working knowledge of HTML