Job Description
Job Type: Full-Time
Job Description: Underwriting, reviewing and analyzing applications for auto insurance, claim and/or motor vehicle reports and other underwriting documents to determine acceptance of new, renewal and rewrite business. Must be able to multi task to include the entry of various types of data in the policy processing system as well as provide customer service to both agents and policyholders. Must possess knowledge of commonly used concepts, practices and procedures that would normally be associated with writing auto insurance. Must be able to work independently and once fully trained be able to exercise independent judgment. Position will report to underwriting / processing manager.Essential Functions: Responsible for updating the system of all incoming documentsProcessing all change requests by phone or by faxProcessing cancellation requests made by the agents or consumersAnswering and servicing incoming calls from Agents and consumersDevelop and maintain positive working relationships with Agents, consumers, other interoffice departments and staff. Provide assistance wherever it is neededUnderwriting, reviewing and analyzing applications for risk acceptabilityOrder and review claim and/or motor vehicle reports as well as other documents to determine acceptanceMaintain a firm degree of ethical responsibility and standards.Provide superior customer service and other miscellaneous duties as assigned.Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Knowledge of state and industry bureausStrong verbal and written communication skillsProficiency with a PC and data entry skills with typing skills of 35 words per minute or more preferredSkill and ability to use and operate a typewriter, computer, calculator, fax machine, copier, scanner and telephoneAbility to adapt to changes as necessary, to prioritize effectively and successfully complete multiple tasks with short deadlinesStrong interpersonal skills with analytical ability at a level sufficient to understand and related to a client’s requests and concernsOrganizational and problem solving skillsMaintain a team work ethic
Job Requirements
3 to 5 years Personal Auto experience in underwriting and customer serviceBi-Lingual (Spanish) preferredAs a leader in the property and casualty insurance industry with multiple locations, our clients choose Midlands Management Companies, a PMA Capital Corporation company, because we understand that excellent service begins with our employees. Our working relationships with clients are marked by professionalism, execution and accountability and our company culture is centered on teamwork. This combination has earned an AM Best A- rating (Excellent) and created a supportive work environment that encourages personal and professional growth. We offer a very competitive compensation package including a 401(k) with dollar for dollar match on the first 6% of salary and much more!
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