Employment Spot

Job Description

Position Purpose
To assist department manager in the daily management of collection activities, assuring departmental and client goals are achieved.  Provide direct supervision and monitoring of subordinates; assist in the daily activities of the collection unit.

Essential Job Functions

• Have full range of motion in wrists, finders, and thumbs and be able to sit at a desk or to stand for extended periods.  Walk various distances frequently and repeatedly to assist subordinates.
• Have normal or corrective vision to read computer screens and printouts.
• Possess normal or corrected hearing ability to understand individuals on the telephone.
• Communicate verbally to agency personnel.

Specific Duties

• Monitor unit and individual quotas
• Provide routine reporting and feedback to staff and upper management
• Manage the daily activities of collection unit
• Manage and maintain optimum workflow of the unit
• Monitor follow-up in work queues
• Assure company and client standards are maintained
• Assist in training and provide feedback on progress of subordinates in a collection unit

Secondary Functions/Duties/Responsibilities

• Provide collection assistance to account representatives by negotiating with consumers and assisting with hard to collect accounts
• Provide needed instructions to obtain contact with and/or promises from consumers
• Implement departmental policies and procedures as requested by upper management
• Assure and maintain compliance to company, state, and federal regulations
• Monitor attendance policies for unit
• Inform management of policy or procedural infractions
• Consistently maintain a professional demeanor and image with clients and co-workers
• Fulfill other duties as assigned

Job Requirements

Success Factors/Performance Expectations

• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image

• Thorough working knowledge of collection practices and techniques

• Good understanding of corporate and departmental policies and procedures

• Strong oral, written, and interpersonal communications skills

Qualifications

• High school diploma or equivalent
• College hours in related fields preferred
• Management and/or training experience preferred

Benefits

• Disability Insurance
• Free Parking
• Vacation
• 401K
• and more