Employment Spot

Job Description

Other Locations:  NY-New York

Make the Right Move and join a winning team! Build your career with us. HSBC - North America is part of HSBC Group, one of the largest banking and financial services organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities. Lead, directs, manages and coaches the sales activities of all personnel within a branch, ensuring full utilization of the customer relationship management system to meet and exceed established sales goals. Manage operations and customer service activities within a branch, in delivering financial services products to current and potential consumer and business customers, while meeting established plans and ensuring regulatory compliance. Lead and develop an effective team through communication, performance management, development plans and reward/ recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand. Participate in community organizations and activities to enhance the Company’s image and develop additional business and referral sources. Complete other responsibilities, as assigned. Oversee, manage, coach and participate in daily sales activities and development, expansion and management of consumer and business account relationships within a branch, concentrating efforts in meeting customer needs for financial service products, while ensuring full utilization of the customer relationship management system. Identify customers with additional profit potential and develop action plans to expand these relationships; utilize sales programs to acquire new relationships.  Deliver business plan growth and income objectives; manage, coach and support branch employees on developing, managing and growing profitable customer relationships to support these efforts. Ensure the branch meets and exceeds established sales and revenue goals and credit quality standards through robust activity management, while keeping expenses minimized. Manage and direct daily sales activities and ensure achievement of results for branch-based Financial Advisors, Insurance Sales Officers and Mortgage Loan Consultants, as applicable primary managerial responsibility remains within the Brokerage business. Manage service levels against customer expectations; identify quality gaps and follow-up with action plans to address these. Resolve complex servicing problems, particularly for most profitable relationships. Ensure adherence to established customer interaction standards for every transaction. Ensure suitability of the branch environment for business, including appearance, staffing, and collateral. The position has overdraft authority of US$# and unlimited UNA (unavailable) authority. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Job Requirements

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• Bachelor’s degree in business, finance, related field or equivalent experience; Master's degree in business administration or equivalent experience preferred
• Minimum of five years proven and progressive branch banking and/or commercial lending experience or equivalent, including a minimum of five years proven and progressive management experience or equivalent
• Strong sales management, managerial, marketing, sales, planning, financial, leadership, motivational, coaching, sales, project management and communications skills
• Thorough knowledge of the credit approval process, pertinent regulations impacting retail and commercial banking activities and delivery systems and channels, including market potential
• Understanding of the unique markets serviced
• Thorough understanding of the customer service concept and its importance in developing, maintaining and expanding account relationships
• Ability to provide robust activity management principles, through strong coaching, leadership and sales management skills to drive daily sales activity