Job Description
ATTENTION XBOX LIVE FANS!
How would you like some eXtra cash? Get paid for handling inbound calls supporting an eXcellent gaming console client, Microsoft and Xbox LIVE. Call of duty awaits you!
Enjoy being a part of a growing Technical Support Team that services our client's worldwide software and hardware products. You will be a key member of the support group for Xbox LIVE and their online service, assisting customers connecting to and using Xbox LIVE, making each customer experience outstanding!
A combination of being a quick learner, good listener, articulate, patient, and possessing the ability to troubleshoot and resolve customer issues while maintaining a pleasant disposition are key to this role.
A passion for Xbox and Xbox LIVE makes you an ideal candidate for exciting opportunity!
Primary Duties
Effectively troubleshoot customer problems with hardware and online service
Accurately and thoroughly document issues and resolutions, along with customer demographics, into the client database.
Communicate and apply policies and procedures for customer resolution consistently.
Follow documented procedures for first call resolution
Required Skills
Customer Service
Troubleshooting
Good Communication skills (written & verbal)
Listening and Comprehension skills
Must be able to effectively resolve difficult situations
Sit for long periods of time and adhere to work schedule
PC skills
Type 30 wpm minimum
Multi tasking (typing while navigating different interfaces and talking)
Must be able to read and write English
Must be flexible
Must be available Days, Evenings, Weekends and Holidays as scheduled
Defining Success
As a support representative, you will be expected to:
Punctual and professional
Obtain high quality monitoring scores as defined by Harte-Hanks and our client
Maintain the highest level of customer satisfaction with your customer
Demonstrate a sense of urgency while showing empathy for customer issues
Provide a positive experience to all customers despite any frustrations they show
No telemarketing & no sales. Training paid!
Stop by & apply at 1825 Robison Rd., Texarkana, TX, 75501 (Across from Big Lots).
Info 903-334-6514
Tell your friends! Call of duty awaits you!
Volt Technical Resources offers an outstanding compensation package comprised of competitive salaries, comprehensive health benefits for qualified positions, as well as retirement benefits including a 401(k) program.
Volt is a publicly-traded Fortune 1000 corporation with major operations worldwide. Volt has over 50 years of experience and is a leader in the staffing industry. Volt operates under the strictest code of business ethics.Volt is a Six Sigma company. Volt is also an EOE.
Job Requirements
Location: Texarkana, TX
Type: CONTRACT
Duration: Temp to Hire
Pay Rate: 8.50 - 8.50 Hourly DOE
Contact:
Volt Technical Resources
Austin023999@volt.com
Volt Workforce Solutions
12007 Research Blvd., Suite 103
Austin, TX 78759
PH: 512/219-6070
FX: 512/219-6059
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